All pricings given to customers directly are valid for up to two weeks (14 days) from the date of being received. This price is subject to vehicle availability and can be withdrawn or varied without notice. Price changes may occur in the event of external change that the business cannot control, such as fuel price fluctuation, taxes, and other relevant costs.
Any changes to an original quote/booking such as a change in vehicle size, hours, number of passengers may require the business to provide the customer with a new quotation.
In the event of an obvious error in quoted/accepted price, the business reserves the right to tell the customer about the error and provide the customer with an amended price for their booking, making their previous booking void.
Regarding full payment of the customer’s booking, this must be made at least 14 days prior to the actual trip, unless another agreement has been made between the business and the customer in writing. If any money is still due after the booking, the business reserves the right to withhold a bond payment to make up for any lost money.
If full payment is not made within 14 days prior before a trip, the business reserves the right to cancel the booking, withholding a bond payment for unresourceful use of admin services.
If a payment is not made within an agreed timescale, the business may no longer be able to offer a previously quoted price and may have to revise a quotation for the customer.
If a refund is due, please provide your online banking details so we may organise the refund, note that no more than a quoted booking price may be refunded.
It is the responsibility of the customer to check their booking information before confirmation for its accuracy and completeness, anything that needs to be changed must be communicated with the business as a matter of urgency.
If a customer requires any changes to their booking, the amendment will only be considered as implemented when the customer has confirmed in writing with the business and the business has acknowledged said change with a new booking confirmation.
If a new booking confirmation is not sent the customer is still subject to the terms in their original booking
confirmation. No changes may be made with the driver as the driver does not have any authority to bind the business in any matter.
It is the customer’s responsibility to ensure that all their trip details are correct and at no time should verbal amendments be considered as confirmation of change to an existing booking.
The business is not responsible if there are any delays during pick up or arrival to a destination as external influences are out of the business’s control, such as adverse traffic conditions or weather conditions. The business is not liable for the customers for failing to arrive at their collection point, which may result in being late for later performances and
venues in a trip. The customer will have no claim against the business for any refunds/reimbursement to the costs of these performances/venues as we cannot be held liable.
The business ensures all management are trained in customer service, allowing for any issues that may arise to be dealt with swiftly and efficiently. Bookings are monitored at each stage of the booking process to ensure that every customer is treated uniquely and properly.
Any complaints may be issued through our social media platforms, the business will be unable to accept any complaints or apply compensation received more than a month (30 days) after the date of an original booking. Any compensation offered by the business (if any) are at the total discretion of the business’s management team. The customer also agrees that if an issue arises from a booking, that they will have a fair independent hearing with a licenced mediator if an agreement cannot be made between the business and customer, with both parties splitting the cost of mediation equally.
Any complaints about the condition of a vehicle owned by the business should be supported with photographic evidence.
Unless agreed otherwise, the booking price does not include tickets, admission to venues, ferries, tolls or parking and any other additional charges occurred. These charges are the sole responsibility of the customers unless otherwise agreed to in writing with the business.
In the case that the customer instructs the driver to make changes to the booking and these changes incur an additional cost, either before or during the booking, the customer accepts full liability for these extra costs.
Quotation is given regarding the operating costs at the time. If more than fourteen days elapse between the date of the of the quotation and its performance, the business reserves the right to pass on any increase in the cost of operation to the customer. The business also reserves the right to charge for damage to vehicles made by the customer/their passengers.
Due to the nature of operation, the business requires a bond for all bookings for any additional charges that may occur during the performance of a booking. This includes items such as overtime, changes to itinerary, extra drop-offs, acts of misbehaviour that endanger the public (such as the throwing of any object out of windows), additional cleaning fees or damage to the vehicle. This bond is to be paid up front separate to the full payment.
Any taxes or charges imposed by any government authority which the business is obliged to pay to fulfil the booking will normally be included in quotation or included in booking price.
However, if any other charges are introduced or increased after the booking has been made and before travel, the company will pass that onto the customer and the customer will be obliged to pay it prior to the performance of a booking. Failure to make such payment will be regarded as cancellation by the customer.
The vehicle supplied by the business will take account of the amount of luggage as well as the number of passengers specified at the booking time. The customer must ensure they specify the correct information at the time of the booking and inform the business ASAP if there are any changes. Any increase in passenger numbers may incur extra costs, with a new quotation being provided.
All cancellations must be made in writing. Should the customer wish to cancel a booking where the customer has paid either in full or part of the booking, the following refund terms shall apply.
Any cancellation request must be acknowledged by the business via a reply message from one of our representatives. You must message your cancellation request through and ensure that you receive a reply from the business confirming that your journey is cancelled. We shall accept no responsibility for cancellation requests made via the phone that has not been acknowledged by the business.
C & C Ebrill reserves the right to charge you, the customer, a cancellation fee of:
100% of the total deposit amount due to cancellation for any reason (non-refundable deposit)
25% of the total booking amount if cancelled within 28 days of the journey but no less than 21 Days.
50% of the total booking amount if cancelled within less than 21 Days of your journey but no less than 14 Days.
100% of the total booking amount if cancelled within less than 14 Days of your journey.
Cancellation of an event or holiday or “reason for travel” does not affect the customer liability of the above cancellation fees and the money will be due as if the vehicle were travelling.
Should the customer not have paid the amount as set out above at the time of cancellation the balance shall become due immediately and shall be debt owed to the business. The business may, at its sole discretion, engage the service of a debt collection agency to recover any unpaid debts together with interest, debt collection charges and legal fees.
Except as expressly provided otherwise in an agreement between you and C & C Ebrill, all information, designs and material on this website are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. C & C Ebrill assumes no responsibility for errors or omissions in the information or software or other documents which are referenced by or linked to this website.
References to corporations, their services, and products, are provided “as is” without warranty of any kind, either express or implied. In no event shall C & C Ebrill be liable for any special, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data, or profits, whether advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information.
This website could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this website. C & C Ebrill may make improvements and/or changes in the product(s) and/or the program(s) described in this website at any time.
Please note that, except for banking details, C & C Ebrill does not want to receive confidential or proprietary information from you through our website. Any non-personal information or material sent to C & C Ebrill will be deemed NOT to be confidential. By sending C & C Ebrill any non-personal information or material, you grant C & C Ebrill an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that C & C Ebrill is free to use any ideas, concepts, knowledge, or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) you grant us permission to do so; (b) we first notify you that the materials or other information you submit to a particular part of a site will be published or otherwise used with your name on it; or (c) we are required to do so by law.
Whenever you use our website or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.